Impulso - vol.6 issue13

Table of contents
Impulso vol.6 no.13 Potosí Jan. 2026

RESEARCH ARTICLES

	· Accounts receivable and their impact on the liquidity of a transportation service company Estrada Matamoros, Eladio; Urrutia Flores, Manuel; Pachau Torres, Wilmer Alberto; Farro Acosta, Jimmi Alexander · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Analysis of variability in hospital care due to disparity in neonatal intensive care. A multicenter study Bravo Vera, Lina Lorena; Hernandez Maticurema, Nixon Geovanny; Luján Johnson, Gladys Lola · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Impact of strategic planning on public management of the supply system: a systematic review Diaz Vivanco, Rosel Wile · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· The integral theoretical model of municipal strategies to mitigate citizen insecurity in Latin America Merino Farias, Jonathan; Caicedo Loor, Genesis Lastenia; Yovera Morales, Rosita Elizabeth; Chuquipoma Marín, Luis Alejandro; Melgar Ojeda, Kevin Alex · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Modernization of the state through digital transformation in the management of government agencies Pauccar, Héctor Herencia; Cueva, Johan Silva · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Citizenship education in values: ethics as a key skill for future public administrators Loayza Solís, Laura Liliana; Puma Mamani, Irene · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Technological innovation and business competitiveness in the telecommunications sector in Lima Peru Rodas Cueva, Richerd Homero · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Digital transformation in public management: Impact of new technologies on administrative efficiency Melgar Ojeda, Kevin Alex; Coronel Reyes, Luis Gustavo; Ramírez Laban, Elva Marisela; García Ortiz, Judith Margot; Farias, Jonathan Merino · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Key models, perspectives, and practices in municipal management: A systematic review Daniel Rosales, Carlos · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· From cash to smartphones: use of mobile banking by university students Huamán Cuya, Alfredo; Machaca Rejas, Joaquin; Rodriguez Peceros, Rosmel Iván; Nolasco Carbajal, Elio; Tacuri Chamorro, Katerin Luz; Pedraza Medrano, Leao Wilinton · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Service quality and external user satisfaction at a health center in Lima: A multivariate study Rodríguez Bullón, Jemina Cesia; Reyes Mantilla, Vilma Elizabeth; Gaspar Espinoza, Alexander; Huapaya Flores, Angelo · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· University mentoring and self-directed learning of finance among business administration students in Ica Vilca Perales, Esther Jesús; https://orcid.org/ 0000-0002-8702-150, Ericka Janet Villamares Hernández1; https://orcid.org/ 0000-0002-0425-203, Uldarico Canchari Vásquez1; Jayo Luna, Manuel Alfredo; https://orcid.org/ 0000-0002-0280-118, Aldo Luigi Benavides Mayaute1 · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Internal control and procurement and contracting processes in the Puno police región Huata Pancca, Roxana; Rodriguez Cárdenas, Edwar; Pacori Paricahua, Angélica Karina; Pilco Churata, Juan Mauricio; Pacori Paricahua, Edwerson William · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Impact of AI on strategic decision-making in a freight forwarding agency: A systematic review Farro Acosta, Jimmi Alexander; Pachau Torres, Wilmer Alberto; Ortiz Briceño, Charles Augusto; castillo Oyarse, César Del · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Microenterprise vulnerability under municipal management: theoretical-conceptual framework Hernandez Maticurema, Nixon Geovanny; Bravo Vera, Lina Lorena · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Chatbots and customer satisfaction in Peruvian companies, 2025 Lavanda Reyes, Flor Angélica; Ruiz Reyes, Rosa Elvira; Reyes Mejía, Mario Gustavo; Castillo Samanamud, Luis Alberto; https://orcid.org/ 0000-0002-7693-633, Julia Luzmila Reyes Ruiz1 · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Determinants of economic exclusion in women victims of domestic violence in the Cajamarca region Perú Vílchez, Heydi Rodríguez; Mendoza Esquives, Rosa Bertha; Cholán Valdez, Oscar Rufino; Delgado Céspedes, Carlos Alberto · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Fundo fae – MYPE e inovação de pequenas indústrias Zona industrial de infantas: 2025 Cruz Gonzales, William Enrique; Diaz Chuquipiondo, Richard; de Paye, Carmen Giovanna Cruz Chagmani; Cruz Chagmani, Gabriela Alexandra; Patricio Aparicio, Santiago Saturnino · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Digital gamification in higher education: impact on autonomous learning and university academic retention Alguiar Bernaola, Luz Rocio; Mejía Pinedo, Davis Alberto · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Impact of service management on customer loyalty in e-commerce gaming: A systematic review Ortiz Briceño, Charles Augusto; Pachau Torres, Wilmer Alberto; Caspito Barboza, Keith Martin; Peñares Dolorier, Juan Edilberto · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Municipal management and citizen security in latin america: a systematic review Alarcon Gutierrez, Roger William; Tantalean Diaz, Yesica Leila · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Staff training and human talent management in universities: a systematic literature review Suárez Orellana, Arturo Nicanor · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Digital innovation strategies in public pediatric hospitals: a systematic review of policies, technologies, and care models Aviles Rodriguez, Annabella Alexandra · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Investment monitoring system in public project management: public servants' perception Torres Francia, Debora; Calderón Paniagua, Dennys Geovanni; Quispe Vilca, Grisely Rosalie; Quispe Vilca, Julisa del Rosario; Chuquimia Romero, Carlos Daniel · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Media and socio-environmental incidents: A bibliometric analysis of their role and coverage (2012–2025) Gonzales Ureta, Rafael Anderson; Gonzales Ureta, Raul Claudio; Laureano Valentín, Elizabeth Sarita; Montalvo Fritas, Willner · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Strengthening resilient infrastructures through monitoring with the NAGIOS system in a peruvian public sector data center Puente Zamora, Jonathan Alexis; Vilchez Canchari, Juan Marcos; Flores Zafra, David; Poletti Gaitan, Eduardo Humberto; Ruiz1 X, Roberto Juan Tejada; Lezama Gonzales, Pedro Martin · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Operational efficiency in copacker services: case study at Obiettivo Lavoro Los Andes S.A.C. Garcia Gonzales, Mario Antonio; de Ayte, Roxana Maria Paucar Ortiz; Vilchez Quezada, Carolina Lilette; Orna Barillas, Jesús Martín · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Strategies for municipal public policies for the development and protection of vulnerable groups: a systematic review Abdon Herrera, Darwin; Caicedo Loor, Genesis Lastenia; Luján Johnson, Gladys Lola · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Incidence of Compliance Auditing on Accountability: Evidence from the Regional Government of Arequipa Cirineo Rosales, Diana Ines; Silva Bernardo, Alejandro Santos; Orna Barillas, Jesús Martín · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Digital applications for citizen security from a community approach: a bibliometric study Chumpitaz Caycho, Hugo Eladio; Mamani-Guzman, Carlos; Ortiz Guillen, Mirian Karen; Narvaez Aranibar, Teresa; Espinoza Gamboa, Ericka Nelly · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Equitable participation of rural women in Latin America: A Systematic Review Chávez López, Carlos Fernando · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Impact of open government on the quality of care of public services in Peru Morales Sánchez, Angela Beatriz; Villafuerte Álvarez, Carlos Alberto; Cardenas Zedano, William Jesús; Herencia Escalante, Víctor Hugo; Acasiete Aparcana, Manuel Antonio; Zapata Chiroque, Julio Edgar · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Public policy management in response to patterns of violence in Peru. Challenges and challenges: challenges and opportunities: a systematic review Tantalean Diaz, Yesica Leila; Arteaga Huarancca, Patricia Milagros; Mayuri Carlos, Alfredo Gustavo · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Participatory democracy and municipal management: Role of citizenship in local governance Cruz Vargas, Karla Sadith Santa; Velazque Rojas, Nilson Pastor; Vásquez Hidalgo, Tomasa Isabel; Baylon Salvador, Esther Genoveva · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Strategies of political dominance and institutional capture: Chim Pum Callao Indacochea Arana, Gerardo Manuel; Romani Miranda, Ursula Isabel; Rivera Muñoz, Jorge Leoncio; Bouroncle Velasquez, Mauricio Renato; Travesaño Dueñas, Harold Alexis · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Impact of financial inclusion on the sustainability of female microenterprises: Dios Zárate, Luis Enrique; Panche Rodríguez, Odoña Beatriz; Tumaya Chaustica, María Rosa; Dominguez Cirilo, Oswaldo Jesús · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Tax evasion and microenterprise profitability Aguado Lingan, Aracelli Mónica; Aquino Santos, César Gustavo; Grijalva Salazar, Rosario Violeta; de Esquen, Albertina Marina Ventura; Naupay Vega, Marlitt Florinda · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Innovation and productivity in the footwear retail sector in Huaraz, Peru Loli Poma, Telmo; Gonzáles Luna, Gina; Julca Guerrero, Félix · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Organizational management in latin american public entities: a systematic review of the literature (2023–2025) Bartens Amaro, Valery Fernando · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Impact of anxiety on the development of power skills in university students of business administration Inca Roca, Yamill Alam Barrionuevo; Ocampo González, Aldo · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Determinants of satisfaction: experiential marketing as a driver of loyalty in furniture retail Salinas Ponce, Angel Francisco Bernabe; Manrique Torreblanca, Felipe Edgardo; Calizaya Ranilla, Amelia Olinda; Salinas Ponce, Kattya Milagros · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Risk management in occupational health and its relationship with psychosocial risks in public servants of an ecuadorian GAD Arroyo Peñaherrera, José Daniel; Tapia Alvear, Angel Abraham · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Sustainable tourism and community empowerment in Canta, Lima-Peru Vento Rojas, Juan Francisco; Monterroso Unuysuncco, Nilda Irma; Vizcarra Palomino, Jaime Cesar · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Inclusión in Local Public Administration: A Systematic Review Suyon Serrato, Jose Yofrec; Zentner Alva, Onelia Julia Mercedes; Chacón Zelada, Mónica Yezenia; Zelada Dávila, Elizabeth Altemira · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Financial education and economic decision -making in university students, Ica- Peru 2025 Lévano Otero, María del Pilar; Lavanda Reyes, Flor Angélica; de Bernaola, Carmen Navarro; Navarro Mendoza, Roger; Rojas Chacaltana, Sergio Arturo · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Organizational perspective of talent management in nine professional soccer clubs in Mexico Aguilera Rivera, Alberto Rafael · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Analysis of public policies applied in universities in Lima, Peru-2025 on sexual harassment Romani Miranda, Ursula Isabel; Rivera Muñoz, Jorge Leoncio; Núñez Rosales, Cynthia Verina; Romani Miranda, Maggie Mabell · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Integration of public transport into sustainable mobility in the Megalopolis of Lima and Callao Pardavé Livia, Jhony; https://orcid.org/ 0000-0002-1449-597, Oscar Benavides Cavero · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Telework as an Administrative and Support Tool in Public Management of the Health Sector in Peru Rueda Curimania, Elga Didia; Ludeña González, Gerardo Francisco · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Treasury Management and Supplier Satisfaction in the Healthcare Sector: A Systematic Review of the Current Literature Tumaya Chaustica, María Rosa; Del Castillo Oyarse, César; Dios Zárate, Luis Enrique; Pachau Torres, Wilmer Alberto · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· Professional branding and pedagogical leadership: A correlational analysis in university professors from Áncash García Quispe, Nalé Castelar; García Lúcar, Yassira Johely; Dios Zárate, Luis Enrique; Alvarado Figueroa, Marco Antonio · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )

	· The Convergence of Artificial Intelligence, Automation, and BIM: A Systematic Literature Review on Intelligent Design and Construction Camarena Mucha, José Luis; Gonzales Mavila, Franklin Edgar; Sedano Sedano, Karem Lesly · abstract in English \| Spanish \| Portuguese · text in Spanish · Spanish ( pdf )