<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2664-3243</journal-id>
<journal-title><![CDATA[Vive Revista de Salud]]></journal-title>
<abbrev-journal-title><![CDATA[Vive Rev. Salud]]></abbrev-journal-title>
<issn>2664-3243</issn>
<publisher>
<publisher-name><![CDATA[CET-BOLIVIA]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2664-32432024000300951</article-id>
<article-id pub-id-type="doi">10.33996/revistavive.v7i21.352</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Accesibilidad y satisfacción del usuario externo del Hospital Especializado de Cajamarca]]></article-title>
<article-title xml:lang="en"><![CDATA[Accessibility and satisfaction of the external user of the Specialized Hospital of Cajamarca]]></article-title>
<article-title xml:lang="pt"><![CDATA[Acessibilidade e satisfação do usuário externo do Hospital Especializado de Cajamarca]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Bazualdo-Fiorini]]></surname>
<given-names><![CDATA[Enzo Renatto]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Pajares-Huaripata]]></surname>
<given-names><![CDATA[Edwin]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[De La Cruz Rudas]]></surname>
<given-names><![CDATA[Omar Anghelo]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Bueno Ordoñez]]></surname>
<given-names><![CDATA[Segundo]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Saavedra Alvarado]]></surname>
<given-names><![CDATA[Teddy William]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Nacional de Cajamarca  ]]></institution>
<addr-line><![CDATA[Cajamarca ]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Privada del Norte  ]]></institution>
<addr-line><![CDATA[Lima ]]></addr-line>
<country>Peru</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>12</month>
<year>2024</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>12</month>
<year>2024</year>
</pub-date>
<volume>7</volume>
<numero>21</numero>
<fpage>951</fpage>
<lpage>960</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.bo/scielo.php?script=sci_arttext&amp;pid=S2664-32432024000300951&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.bo/scielo.php?script=sci_abstract&amp;pid=S2664-32432024000300951&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.bo/scielo.php?script=sci_pdf&amp;pid=S2664-32432024000300951&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN Introducción: En la actualidad, la accesibilidad a los servicios médicos y la satisfacción de los usuarios externos se han convertido en temas de gran relevancia en el ámbito de la salud; en el Perú se enfrentan desafíos significativos en términos de equidad en el acceso a la atención médica, especialmente en regiones rurales y zonas geográficamente remotas, ante esta realidad se planteó como objetivo determinar la relación entre la accesibilidad a los servicios médicos y la satisfacción de los usuarios externos que acuden a consultas en el Hospital Especializado de Cajamarca. Materiales y métodos: Investigación cuantitativa, aplicada, correlacional y no experimental, que empleó una muestra de 370 usuarios externos de los servicios médicos del Hospital Especializado de Cajamarca, a quienes se les aplicaron dos cuestionarios para medir los niveles de accesibilidad, a través de las dimensiones: a) Disponibilidad, b) Acceso, c) Adaptabilidad, d) Contacto y satisfacción, con las dimensiones: a) Estructura, b) Procesos, c). Resultados, ambos cuestionarios tenían una escala de respuesta tipo Likert, donde: 1= Muy deficiente; 2= Deficiente; 3= Regular; 4= Buena; 5= Sobresaliente, y para su interpretación se planteó el baremo: las respuestas 1 y 2, corresponden a bajo, el 3, a medio y 4 y 5 a alto: Los resultados dan cuenta de altos niveles de accesibilidad (55.47%) y de satisfacción (59.73%), los cuales concurren en una correlación directa, positiva, alta (rs= ,894) y significativa (p valor = 0,000). Conclusiones: Los hallazgos respaldan la idea de que a medida que mejora la accesibilidad, aumenta la satisfacción de los usuarios.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT Introduction: Currently, the accessibility to medical services and the satisfaction of external users have become issues of great relevance in the field of health; in Peru significant challenges are faced in terms of equity in access to medical care, especially in rural regions and geographically remote areas. Faced with this reality, the objective was to determine the correlation that exists between accessibility to medical services and the satisfaction of external users who come to consultations at the Specialized Hospital of Cajamarca. Materials and methods: Quantitative, applied, correlational and non-experimental research, which used a sample of 370 external users of the medical services of the Specialized Hospital of Cajamarca, to whom two questionnaires were applied to measure the levels of accessibility, through the dimensions: a) Availability, b) Access, c) Adaptability, d) Contact and satisfaction, with the dimensions: a) Structure, b) Processes, c) Results, both questionnaires had a Likert-type response scale, where: 1= Very deficient; 2= Deficient; 3= Regular; 4= Good; 5 = Outstanding, and for its interpretation the scale was proposed: the answers 1 and 2 correspond to low, 3 to medium and 4 and 5 to high. The results show high levels of accessibility (55.47%) and satisfaction (59.73%), which concur in a direct, positive, high (rs=,894) and significant correlation (p value = 0.000). Conclusions: The findings support the idea that as accessibility improves, user satisfaction increases.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[RESUMO Introdução: atualmente, a acessibilidade aos serviços médicos e a satisfação dos usuários externos tornaram-se questões de grande relevância no campo da saúde; no Peru, desafios significativos são enfrentados em termos de equidade no acesso aos cuidados médicos, especialmente nas regiões rurais e áreas geograficamente remotas. Diante dessa realidade, o objetivo foi determinar a correlação que existe entre a acessibilidade aos serviços médicos e a satisfação dos usuários externos que chegam às consultas no Hospital especializado de Cajamarca. Materiais e métodos: Pesquisa quantitativa, aplicada, correlacional e não experimental, que utilizou uma amostra de 370 usuários externos dos serviços médicos do Hospital Especializado de Cajamarca, aos quais foram aplicados dois questionários para mensurar os níveis de acessibilidade, através das dimensões: a) disponibilidade, b) acesso, c) adaptabilidade, d) contato e satisfação, com as dimensões: a) Estrutura, b) processos, c). Resultados, ambos os questionários tiveram uma escala de resposta do tipo Likert, onde: 1= muito deficiente; 2= deficiente; 3= Regular; 4= Bom; 5 = excelente, e para sua interpretação foi proposta a escala: as respostas 1 e 2 correspondem a baixa, 3 a média e 4 e 5 a alta. os resultados mostram altos níveis de acessibilidade (55,47%) e satisfação (59,73%), que concorrem em uma correlação direta, positiva, Alta (rs=,894) e significativa (valor de p = 0,000). Conclusões: os achados apoiam a ideia de que, à medida que a acessibilidade melhora, a satisfação do usuário aumenta.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Igualdad]]></kwd>
<kwd lng="es"><![CDATA[Equidad]]></kwd>
<kwd lng="es"><![CDATA[Accesibilidad]]></kwd>
<kwd lng="es"><![CDATA[Satisfacción]]></kwd>
<kwd lng="es"><![CDATA[Servicios médicos]]></kwd>
<kwd lng="en"><![CDATA[Equality]]></kwd>
<kwd lng="en"><![CDATA[Equity]]></kwd>
<kwd lng="en"><![CDATA[Accessibility]]></kwd>
<kwd lng="en"><![CDATA[Satisfaction]]></kwd>
<kwd lng="en"><![CDATA[Medical services]]></kwd>
<kwd lng="pt"><![CDATA[Igualdade]]></kwd>
<kwd lng="pt"><![CDATA[Equidade]]></kwd>
<kwd lng="pt"><![CDATA[Acessibilidade]]></kwd>
<kwd lng="pt"><![CDATA[Satisfação]]></kwd>
<kwd lng="pt"><![CDATA[Serviços médicos]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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