<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2616-7964</journal-id>
<journal-title><![CDATA[Horizontes Revista de Investigación en Ciencias de la Educación]]></journal-title>
<abbrev-journal-title><![CDATA[Horizontes Rev. Inv. Cs. Edu.]]></abbrev-journal-title>
<issn>2616-7964</issn>
<publisher>
<publisher-name><![CDATA[CET-BOLIVIA]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2616-79642024000200625</article-id>
<article-id pub-id-type="doi">10.33996/revistahorizontes.v8i33.747</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Factores de satisfacción en e-learning en estudiantes universitarios]]></article-title>
<article-title xml:lang="en"><![CDATA[Satisfaction factors in e-learning in university students]]></article-title>
<article-title xml:lang="pt"><![CDATA[Fatores de satisfação no e-learning entre estudantes universitários]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Alberca Pintado]]></surname>
<given-names><![CDATA[Nancy Elizabeth]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Vela Vásquez]]></surname>
<given-names><![CDATA[Rodolfo]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Menacho Vargas]]></surname>
<given-names><![CDATA[Isabel]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ramos Suyo]]></surname>
<given-names><![CDATA[Juan Abraham]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Arraiza Alvarado]]></surname>
<given-names><![CDATA[José Javier]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Nacional Mayor de San Marcos  ]]></institution>
<addr-line><![CDATA[Lima ]]></addr-line>
<country>Peru</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidad Nacional Federico Villarreal  ]]></institution>
<addr-line><![CDATA[Lima ]]></addr-line>
<country>Peru</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>06</month>
<year>2024</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>06</month>
<year>2024</year>
</pub-date>
<volume>8</volume>
<numero>33</numero>
<fpage>625</fpage>
<lpage>635</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.bo/scielo.php?script=sci_arttext&amp;pid=S2616-79642024000200625&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.bo/scielo.php?script=sci_abstract&amp;pid=S2616-79642024000200625&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.bo/scielo.php?script=sci_pdf&amp;pid=S2616-79642024000200625&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN El avance acelerado de la instrucción en línea en las universidades, impulsado por la pandemia de COVID-19, ha transformado la forma en que se lleva a cabo el proceso educativo. El objetivo de este estudio fue evaluar la satisfacción de estudiantes universitarios con e-learning en una institución peruana. El tipo de estudio fue básico con diseño descriptivo. La muestra censal comprende a 120 estudiantes. Para la recolección de datos se utilizó un cuestionario de 23 ítems, se analizaron cinco dimensiones: infraestructura tecnológica, servicio ofrecido, información, interacción con profesores e interacción con compañeros. Los resultados indican que observa que los factores de satisfacción se encuentran en 0% en malo, 76 % en regular y de 24% en bueno. No obstante, la entrega de información y la calidad del servicio recibieron calificaciones menos favorables. Los resultados resaltan la importancia de mejorar la entrega de contenidos y los servicios de apoyo en el e-learning.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT The accelerated advancement of online instruction in universities, driven by the COVID-19 pandemic, has transformed the way in which the educational process is carried out. The objective of this study was to evaluate the satisfaction of university students with e-learning in a Peruvian institution. The type of study was basic with a descriptive design. The census sample comprised 120 students. A 23-item questionnaire was used for data collection, and five dimensions were analyzed: technological infrastructure, service offered, information, interaction with professors and interaction with classmates. The results indicate that the satisfaction factors are 0% in bad, 76% in fair and 24% in good. However, the delivery of information and quality of service received less favorable ratings. The results highlight the importance of improving content delivery and support services in e-learning.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[RESUMO O avanço acelerado do ensino on-line nas universidades, impulsionado pela pandemia da COVID-19, transformou a maneira pela qual o processo educacional é realizado. O objetivo deste estudo foi avaliar a satisfação dos estudantes universitários com o e-learning em uma instituição peruana. O tipo de estudo foi básico com um desenho descritivo. A amostra do censo foi composta por 120 alunos. Um questionário de 23 itens foi usado para a coleta de dados, e cinco dimensões foram analisadas: infraestrutura tecnológica, serviço oferecido, informações, interação com professores e interação com colegas de classe. Os resultados indicam que os fatores de satisfação são 0% ruins, 76% regulares e 24% bons. Entretanto, o fornecimento de informações e a qualidade do serviço receberam classificações menos favoráveis. Os resultados destacam a importância de melhorar o fornecimento de conteúdo e os serviços de suporte no e-learning.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Clases virtuales]]></kwd>
<kwd lng="es"><![CDATA[Educación virtual]]></kwd>
<kwd lng="es"><![CDATA[Calidad del e-learning]]></kwd>
<kwd lng="es"><![CDATA[Aprendizaje virtual]]></kwd>
<kwd lng="es"><![CDATA[Educación universitaria]]></kwd>
<kwd lng="en"><![CDATA[Virtual classes]]></kwd>
<kwd lng="en"><![CDATA[Virtual education]]></kwd>
<kwd lng="en"><![CDATA[E-learning quality]]></kwd>
<kwd lng="en"><![CDATA[Virtual learning]]></kwd>
<kwd lng="en"><![CDATA[University education]]></kwd>
<kwd lng="pt"><![CDATA[Aulas virtuais]]></kwd>
<kwd lng="pt"><![CDATA[Educação virtual]]></kwd>
<kwd lng="pt"><![CDATA[Qualidade do e-learning]]></kwd>
<kwd lng="pt"><![CDATA[Aprendizagem virtual]]></kwd>
<kwd lng="pt"><![CDATA[Educação universitária]]></kwd>
</kwd-group>
</article-meta>
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