<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2616-7964</journal-id>
<journal-title><![CDATA[Horizontes Revista de Investigación en Ciencias de la Educación]]></journal-title>
<abbrev-journal-title><![CDATA[Horizontes Rev. Inv. Cs. Edu.]]></abbrev-journal-title>
<issn>2616-7964</issn>
<publisher>
<publisher-name><![CDATA[CET-BOLIVIA]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2616-79642023000200669</article-id>
<article-id pub-id-type="doi">10.33996/revistahorizontes.v7i28.545</article-id>
<title-group>
<article-title xml:lang="es"><![CDATA[Calidad del servicio educativo en el cumplimiento de metas universitarias]]></article-title>
<article-title xml:lang="en"><![CDATA[Quality of the educational service in the fulfillment of university goals]]></article-title>
<article-title xml:lang="pt"><![CDATA[Qualidade do Serviço Educativo no cumprimento das metas universitárias]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ruiz]]></surname>
<given-names><![CDATA[Kathy Flores Cabrera De]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Bartra]]></surname>
<given-names><![CDATA[Cheryl Ruiz]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Pérez]]></surname>
<given-names><![CDATA[Teofilo Ulises Manturano]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Cruz]]></surname>
<given-names><![CDATA[Jhonn Robert Ruiz De La]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidad Nacional de Ucayali  ]]></institution>
<addr-line><![CDATA[Pucallpa ]]></addr-line>
<country>Peru</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>02</month>
<year>2023</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>02</month>
<year>2023</year>
</pub-date>
<volume>7</volume>
<numero>28</numero>
<fpage>669</fpage>
<lpage>677</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://www.scielo.org.bo/scielo.php?script=sci_arttext&amp;pid=S2616-79642023000200669&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.bo/scielo.php?script=sci_abstract&amp;pid=S2616-79642023000200669&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://www.scielo.org.bo/scielo.php?script=sci_pdf&amp;pid=S2616-79642023000200669&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN Las universidades públicas están sobrellevando la calidad de servicio educativo de manera ineficaz e ineficiente durante la pandemia en América Latina; por tanto, existe la necesidad de verificar si una adecuada gestión de la calidad del servicio educativo universitario lograría alcanzar el cumplimiento de las metas. El objetivo fue relacionar la calidad de servicio educativo en el cumplimiento de metas universitarias. El método fue abordado a través del enfoque cuantitativo y análisis descriptivo correlacional, realizado con 52 trabajadores universitarios encargados de la gestión de calidad. La técnica fue una encuesta y a través del procesamiento de datos se obtuvo que la calidad de servicio educativo se relaciona con el cumplimiento de metas universitarias. Las conclusiones fueron, que es necesario realizar acciones de sensibilización y que las metas, tienen que estar acorde a los nuevos cambios sociales, ocasionados por la pandemia y coyuntura; garantizando la calidad de servicio educativo.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT Public universities are coping with the quality of educational service ineffectively and inefficiently during the pandemic in Latin America; Therefore, there is a need to verify whether an adequate management of the quality of the university educational service would achieve the fulfillment of the goals. The objective was to relate the quality of educational service in the fulfillment of university goals. The method was approached through the quantitative approach and correlational descriptive analysis, carried out with 52 university workers in charge of quality management. The technique was a survey and through data processing it was obtained that the quality of educational service is related to the fulfillment of university goals. The conclusions were that it is necessary to carry out awareness-raising actions and that the goals must be in accordance with the new social changes, caused by the pandemic and conjuncture, guaranteeing the quality of educational service.]]></p></abstract>
<abstract abstract-type="short" xml:lang="pt"><p><![CDATA[RESUMO As universidades públicas estão lidando com a qualidade do serviço educacional de forma ineficaz e ineficiente durante a pandemia na América Latina; portanto, há a necessidade de verificar se uma gestão adequada da qualidade do serviço educacional universitário alcançaria o cumprimento das metas. O objetivo foi relacionar a qualidade do serviço educacional no cumprimento das metas universitárias. O método foi abordado por meio da abordagem quantitativa e análise descritiva correlacional, realizada com 52 trabalhadores universitários responsáveis pela gestão da qualidade. A técnica foi um levantamento e por meio do processamento dos dados obteve-se que a qualidade do serviço educacional está relacionada ao cumprimento das metas universitárias. As conclusões foram de que é preciso realizar ações de conscientização e que os objetivos têm que estar de acordo com as novas mudanças sociais, provocadas pela pandemia e conjuntura, garantindo a qualidade do serviço educacional.]]></p></abstract>
<kwd-group>
<kwd lng="es"><![CDATA[Servicio educativo]]></kwd>
<kwd lng="es"><![CDATA[Cumplimiento de metas]]></kwd>
<kwd lng="es"><![CDATA[Calidad]]></kwd>
<kwd lng="es"><![CDATA[Metas universitarias]]></kwd>
<kwd lng="es"><![CDATA[Calidad educativa]]></kwd>
<kwd lng="en"><![CDATA[Educational service]]></kwd>
<kwd lng="en"><![CDATA[Fulfillment of goals]]></kwd>
<kwd lng="en"><![CDATA[Quality]]></kwd>
<kwd lng="en"><![CDATA[University goals]]></kwd>
<kwd lng="en"><![CDATA[Educational quality]]></kwd>
<kwd lng="pt"><![CDATA[Serviço educacional]]></kwd>
<kwd lng="pt"><![CDATA[Cumprimento de metas]]></kwd>
<kwd lng="pt"><![CDATA[Qualidade]]></kwd>
<kwd lng="pt"><![CDATA[Objetivos da universidade]]></kwd>
<kwd lng="pt"><![CDATA[Qualidade educacional]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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