Resumo

GUANILO IPARRAGUIRRE, Shirley Invania  e  MOSQUEIRA-CUEVA, Edgar Dino. Care and access to medications in user satisfaction at a health center. Vive Rev. Salud [online]. 2025, vol.8, n.23, pp.598-607.  Epub 01-Maio-2025. ISSN 2664-3243.  https://doi.org/10.33996/revistavive.v8i23.400.

Peru currently faces significant challenges regarding healthcare equity, primarily in areas classified as vulnerable. This is largely due to the lack of high-quality care provided in health centers and the insufficient availability of medications to achieve user satisfaction. Given this reality, the objective was to determine the impact of the quality of care and access to medications on the satisfaction of users attending a health center in Ancash. The study was conducted using a quantitative approach, explanatory level, and non-experimental design. Three valid and reliable questionnaires were administered to 131 users. The descriptive results reveal a higher frequency of poor care, inadequate access to medications, and average satisfaction. At the inferential level, the hypothesis was tested using an ordinal logistic regression model, resulting in the following: the model was statistically significant (X2 = 112,190; p < 0,05); The quality of care and access to medications impact user satisfaction by 64.7% (Pseudo R2=0,647); and the categories: poor and fair for quality of care and access to medications showed associated Wald p values ​​lower than 0,05 (p<0,05), indicating that these categories significantly impact user satisfaction. Therefore, the quality of care and access to medications significantly impact user satisfaction in a healthcare center in Ancash.

Palavras-chave : Health policy; Medical center; User satisfaction; Access to medicines; Quality of care.

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