Resumo

LEMA PALTAN, Ana Lorena; POMAINA PILAMUNGA, Bacilio Segundo; CHICAIZA RONQUILLO, José Eliecer  e  CHUCHO CUVI, Víctor Raúl. Collective rights and interculturality: Transforming healthcare. Vive Rev. Salud [online]. 2025, vol.8, n.23, pp.421-434.  Epub 01-Maio-2025. ISSN 2664-3243.  https://doi.org/10.33996/revistavive.v8i23.387.

Introduction: In increasingly diverse contexts, understanding and addressing the specific needs of different cultural groups from a collective rights perspective is crucial for overcoming inequities and building more equitable, accessible, and culturally competent healthcare systems. Objective: The objective was to evaluate the intercultural approach at the San Juan de Riobamba General Hospital. Methodology: The methodology is quantitative, descriptive, and analytical, with a non-experimental design. The sample included 15 patients, 10 staff members, and five administrative department managers. Data collection was conducted through semi-structured interviews and structured questionnaires designed to explore the perceptions and experiences of each participant group in relation to the intercultural approach in healthcare. Results: The findings reveal a double systemic fracture at the San Juan de Riobamba Hospital. On the one hand, the polarization in staff self-perception (45.5% trained and 45.5% untrained) reflects discontinuous and non-standardized intercultural training, which limits their ability to adequately address the cultural needs of these patients. Conclusions: The perception of cultural neglect can contribute to distrust in the healthcare system, which could result in limited access to medical services. Therefore, it is essential that the San Juan de Riobamba General Hospital implement effective strategies to improve intercultural care.

Palavras-chave : Care; Groups; Rights; Intercultural; Healthcare.

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