Resumo

QUIROZ, Nicolas Magno Fretel et al. Satisfaction of neonatal mothers with nursing care in a hospital in the Peruvian Andes. Vive Rev. Salud [online]. 2024, vol.7, n.19, pp.164-173.  Epub 15-Jan-2024. ISSN 2664-3243.  https://doi.org/10.33996/revistavive.v7i19.292.

New mothers' satisfaction with nursing care is crucial, given the emotional impact of the arrival of a new baby. During the first days after delivery, establishing a strong mother-newborn bond is critical, as is ensuring effective infant care so that mothers feel secure and confident in hospital care. In addition, nurses play an essential role in supporting breastfeeding, with significant benefits for the baby's health. Objective. To determine the level of satisfaction of mothers of newborns with nursing care in the immediate newborn care service - joint accommodation of the Hospital de Pampas de Huancavelica. Materials and methods. The methodology used was non-experimental, descriptive, cross-sectional and prospective. A total of 262 mothers of newborns were surveyed during the months of March to July 2023, using a structured questionnaire with 24 items as a measurement instrument. Results. It is indicated that 65.3% of the mothers surveyed expressed a level of complete satisfaction, 25.2% showed an intermediate level of satisfaction, and 9.5% expressed dissatisfaction. Conclusions. Although most of the mothers surveyed are satisfied or very satisfied with the nursing care received, there is still a considerable percentage of dissatisfaction. This suggests the need to improve certain aspects to guarantee optimal care for newborns and their mothers.

Palavras-chave : Postpartum Period; Nursing Care; Patient Satisfaction; Infant, Newborn.

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