Resumo

PEREZ, Alberto Cieza; ALARCON, Marcelino Callao  e  PAICO, Jessica Rojas. Management of internal processes for environmental management in wastewater treatment plant. Rev. Inv. Cs. Agro. y Vet. [online]. 2022, vol.6, n.16, pp.48-59.  Epub 30-Mar-2022. ISSN 2664-0902.  https://doi.org/10.33996/revistaalfa.v6i16.149.

Nowadays, in most countries, wastewater is poorly managed because it is discharged directly into the environment without adequate treatment. Therefore, the objective of this research was to design an internal process management model that contributes to the strengthening of environmental management in the Wastewater Treatment Plant in the city of Jaén, 2021. For this purpose, the quantitative approach was used and it was descriptive and propositive, the techniques used were the survey and the analytical, the first one had as an instrument the questionnaire and the second one the laboratory diagnosis. We worked with a sample of 26 workers. The results were that the workers expressed disagreement (61.5%) with the management of internal processes, neutral (30.8%) and very much in disagreement (7.7%). On the other hand, the parameters in the effluent stations at the new treatment plant 01 present concentrations that comply with the established limits. However, the value of Fecal Coliform or Thermotolerant Coliforms in the old effluent station 01 is outside the established limit. Finally, it was concluded that the design of an internal process management model contributes to strengthening environmental management at the treatment plant.

Palavras-chave : Management; Internal processes; Environmental management; Wastewater.

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