Resumo

CONTRERAS ANGELES, Beatriz; CARPIO MENDOZA, Janet; CONTRERAS ANGELES, Rosa Lizette  e  CARDENAS GALLARDO, Richard Percy. Indicators for student satisfaction in higher education. Horizontes Rev. Inv. Cs. Edu. [online]. 2025, vol.9, n.40, pp.396-409.  Epub 03-Out-2025. ISSN 2616-7964.  https://doi.org/10.33996/revistahorizontes.v9i40.1151.

Student satisfaction is an important component for academic and personal success in young university students. The recognition of the indicators of academic satisfaction allows improving the quality of education by generating well-being and commitment to learning. The objective of the present study was to evaluate research on the main indicators of student satisfaction, recognizing the contributions, trends, and dimensions. The study method was through systematic review using the prism. The search was developed in the ProQuest and EBSCOhost databases using Boolean operators AND and OR on the keywords student satisfaction, educational quality, academic commitment. The studies analyzed were 15, ranging from 2020 to 2024. The results showed that student satisfaction is influenced by teaching quality, availability of academic resources, institutional support, social climate and staff interaction.

Palavras-chave : Student Satisfaction; Educational Quality; Academic Engagement; Academic Services; Educational Experience.

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