Abstract

ACHATA CORTEZ, Cesar Augusto et al. Intelligent Academic Tutoring: Analysis of Student Satisfaction with the TUTOR AI Tool. Horizontes Rev. Inv. Cs. Edu. [online]. 2025, vol.9, n.39, pp.2521-2532.  Epub July 03, 2025. ISSN 2616-7964.  https://doi.org/10.33996/revistahorizontes.v9i39.1067.

The integration of artificial intelligence (AI) tools in higher education has transformed academic tutoring by offering personalized and continuous support. This study aimed to determine university students’ satisfaction with the AI-based tool TUTOR AI. A quantitative approach was employed through the application of a structured questionnaire, assessing five dimensions: resolution of academic queries, generation of study materials, time management and planning, formative assessment, and overall satisfaction. Results indicated a high level of general satisfaction (M = 5.00), with the highest ratings in study materials (M = 4.36) and formative assessment (M = 4.22). No significant differences were found by gender, but differences by academic level were observed (p < .001). The strongest correlations emerged between planning and formative assessment (r = 0.87). It is concluded that TUTOR AI is an effective tool for academic support, although improvements are needed in the clarity and precision of automated responses.

Keywords : Student satisfaction; Artificial intelligence; Academic tutoring; Higher education; University.

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