Abstract

QUINONES LI, Aura Elisa; CERVERA CAJO, Luz Emerita; MACARLUPU GUEVARA, Delia María  and  QUINONES VERNAZZA, César Augusto. Educational management: internal communication in the General Office of Human Resources Management - Peru case study. Horizontes Rev. Inv. Cs. Edu. [online]. 2021, vol.5, n.21, pp.197-206. ISSN 2616-7964.  https://doi.org/10.33996/revistahorizontes.v5i21.296.

Internal communication within educational organizations currently shows weaknesses due to the lack of ways or strategies to carry out this process. Therefore, the purpose of the study is to compare internal communication in workers of the Human Resources Management Office. This is a basic study; the design is descriptive and comparative. The population consisted of 139 employees belonging to the Human Resources Office of a Public Entity in Peru. The survey was used as a technique to obtain information from the workers, to evaluate their perception regarding internal communication, the scale of perception on internal communication was used. In the measurements made on professional workers (69.67) and technical workers (64.86), a higher average is observed in professional workers; therefore, it is concluded that there are differences in the perception of internal communication between professional and technical workers of the Human Resources Office.

Keywords : Interpersonal communication; Intrapersonal communication; Institutional communication.

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