Resumo

HERNANDEZ CASTILLO, Ariadna; RUIZ CONEJO, Ada Gallegos; SANTOS JIMENEZ, Ofelia Carmen  e  ROMERO DIAZ, Alejandra Duvina. Quality management system and development expectations in teachers of a private university. Horizontes Rev. Inv. Cs. Edu. [online]. 2021, vol.5, n.19, pp.901-909.  Epub 30-Set-2021. ISSN 2616-7964.  https://doi.org/10.33996/revistahorizontes.v5i19.246.

The article analyzes the quality criteria that are being managed, the objective was to determine the relationship between the quality management system and the development expectations in teachers of a private university. The research is descriptive-correlational, applicative. Non-probabilistic sample made up of 465 teachers. To collect data, the survey technique was applied, two instruments were used: scale on quality management system (SIGECA) and scale of teacher development (EXDO), validated by expert judgment. The statisticians used: Rho de Spearman, Kolmogórov-Smirnov and Shapiro-Wilk. The results show that the implications are discussed according to the socio-labor reality of the country. It concludes that there is a direct relationship .781 between the quality management system and teacher development expectations.

Palavras-chave : quality management system; job satisfaction; expectation of teacher development; institutional organization; continuous improvement..

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