Resumen

GOVEA ANDRADE, Karina  y  ZUNIGA BRIONES, Doménica. The organizational climate as a factor in the job satisfaction of a service company. Investigación y Negocios [online]. 2020, vol.13, n.21, pp.15-22. ISSN 2521-2737.

Abstract In the present work we determined the positive relationship between organizational climate and job satisfaction, through a quantitative, non-experimental research in a population of 40 staff within a service company in the city of guayaquil-ecuador. The instrument used to analyze the organizational climate was the Questionnaire of Work Environment Scale (WES) Moos composed of 90 items that integrates factors such as involvement, cohesión, support, autonomy, organization, pressure, clarity, control, innovation and comfort; while, for job satisfaction was used the satisfaction scale of Warr, Cook and Wall that consists of 15 questions to measure the intrinsic and extrinsic satisfaction. The results were processed using frequency tables of data obtained and expected data with a confidence level of 90% and with 4 degrees of freedom. The results indicated that 24 people were satisfied with the organizational climate of the company, in change and job satisfaction were obtained 32 people met. To test the hypothesis raised, along with the survey, the chi-square test was used getting 10.57, compared with the chi-critical of 7.779, it was determined that the relationship between the organizational climate and job satisfaction is positive

Palabras clave : Organizational climate; job satisfaction; Service Company.

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