Resumo

CASTRO MORALES, Pamela. Aplicación de la psicología positiva en el ámbito laboral. Revista de Psicologia [online]. 2012, n.8, pp.109-128. ISSN 2223-3032.

Beginning from Positive Psychology, Optimism asthe expectationof positive resultsregardingeverydaylifesituations, and the prevalenceof positive emotionsas partofemotional self-regulationbecomecritical elementsfor success. Theseprinciples appliedin the workplacethrough a workshoporientedto administrative staffof the Mayorde SanAndres University, showfavorable resultsworking with emotions, as part of thepersonal developmentof the participants, encouraging amore satisfyingand productiveworkas a result a bettercustomer service.

Palavras-chave : Positive Psychology; Optimism; Positive emotions; Laboral Psychology; Customer service.

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