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Ajayu Órgano de Difusión Científica del Departamento de Psicología UCBSP

versión On-line ISSN 2077-2161

Resumen

ALEMAN, Daniela  y  BOHRT, Raúl. ANALYSIS OF RESISTANCE TO CHANGE IN A SUPERMARKET. Ajayu [online]. 2004, vol.2, n.2, pp. 1-16. ISSN 2077-2161.

The nature of changes that people and organizations have to face, ask for the development of better skills and abilities, as apparent and hidden elements within organizations, that can react to changes in the external environment. Organizational psychology analyses attitudes and behavior of organizations towards these, in order to foreseen the consequences and to reduce barriers that interfere with its acceptance. This research, studies the relation between the resistance to change and some socio-demographic and organizational variables in a supermarket, by measuring the positive correlation among the factors in the questionnaire. In the first stage adjustments and applications were performed, and in the second stage, a non-parametric analysis of results was carried out. From the results, it was found a relationship of dependence between the age and the capability for change, not so for the other socio-demographic and organizational variables. On the other hand, it also was found a médium positive correlation between capability for change and use of available resources, and minor correlations between current satisfaction with capability for change and the use of available resources.

Palabras clave : resistance to change; capability for change; current satisfaction; use of available resources.

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