Resumen

RAMON-RAMON, Cristian Andrés; VILLAVICENCIO-AGUILAR, Carmita Esperanza  y  ROSALES GUICHAY, Bryan Ariel. Emotional sensitivity and resilience in emergency operators in the province of El Oro-Ecuador. Fides Et Ratio [online]. 2024, vol.27, n.27, pp.17-38. ISSN 2071-081X.

Abstract In emergency work, a person's capacity to become sensitive to the adversity of others deteriorates due to continuous exposure to catastrophic eventualities. The objective of this research is to analyze resilience as aprotective factor of emotional sensitivity in emergency work, through the application of scales, in order to establish a protective factor against the deterioration of emotional sensitivity. A sample of 42 active workers of the ECU911 System was used, 76.19% of whom were men and 23.81% women, to whom the Emotional Sensitivity Scale (ESE) was applied with three dimensions: negative egocentric sensitivity, emotional distancing and positive interpersonal sensitivity, and the Resilience Scale (ER-14) with two factors: personal competence and acceptance of oneself and life. It is evident that, despite the high levéis of stress derived from the emergencies attended, there are differences in the levéis of resilience and emotional sensitivity in the teleoperators; low levéis of negative egocentric awareness were found, relatively high levéis of resilience and positive interpersonal sensitivity, and in an intermedíate position the levéis of emotional distancing. It is necessary to design interventions aimed at these personnel for the maintenance and reinforcement of the protective factor

Palabras clave : Psychological effects; occupational diseases; resilience; safety.

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