Abstract

ZAMBRANA ZAMBRANA, Jaime Alejandro; VILLARROEL LAFUENTE, Wilfredo  and  COPANA OLMOS, Raul. CALIDAD DE ATENCIÓN DEL ADULTO MAYOR EN LA CAJA NACIONAL DE SALUD COCHABAMBA. Rev Cient Cienc Méd [online]. 2009, vol.12, n.1, pp.7-9. ISSN 1817-7433.

In Bolivia a 7% of the population is olderAdult (AM), of which the 61% lives in the poverty; because of it was promulgated the law 1889 that puts in force the Health Insurance for Elderly (SMGV), nevertheless the National Caja of Health (CNS) bears the 88% of them affiliated to the SMGV, by which this at present paralyzed by the demand of services, with the con-sequent loss of quality in the attention of the AM.Therefore we develop this transversal descriptive study, for the purpose of determining the perception of the OlderAdult about the quality of care and the physician-patient relationship within the framework of the benefits of SMGV.We analyzed 170 samples, 114 in the CNS polyclinic Annex 32 and 56 in the CNS Quillacollo. We note that the perception about the quality of care SMGV in the CNS is good in 51 % of cases, 27% classified as fair to the poor and 22% as terrible. About the physician-patient relationship, we have 68% of patients agree with their attention in the SMGV. It concludes with this study that the level of treatment and quality of patient careAM,we still lacka lot to move forward, a deal or just a cordial handshake would be a good start for better treatment of the elderly.

Keywords : Elderly; quality of health assistance; Health Insurance for Elderly; physician-patient relationship; empathy.

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